The refund process:
"Dear Andrea
I am currently processing your refund. In order to proceed with this, I need the original tickets. Please could you send this information to the customer services address detailed below.
Customers can claim compensation for delayed journeys with us through our Delay Repay scheme (against the cost of rail tickets) if their journey is delayed by 30 minutes or more. However we are unable to cover consequential losses as per the National Rail Conditions of Carriage. Passengers delayed on journeys to airports, or who miss their plane, may be able to claim from their travel insurers, if the delay is due to a failure of public transport and if the claimant has allowed sufficient time for the journey.
If you have any further questions, please feel free to contact us directly at:comments@southernrailway.com or www.southernrailway.com/your-journey/contact-us/contact-us-form/ you can also contact our Customer Service team by phone on (08451 27 29 20), fax (08451 27 29 30) or in writing (Southern & Gatwick Express Customer Services, PO Box 10240, ASHBY-DE-LA-ZOUCH, LE65 9EB).
the key- the smarter way to travel. For more information, please visit southernrailway.com/thekey
If you have any further questions, please feel free to contact us directly at:comments@southernrailway.com or www.southernrailway.com/your-journey/contact-us/contact-us-form/ you can also contact our Customer Service team by phone on (08451 27 29 20), fax (08451 27 29 30) or in writing (Southern & Gatwick Express Customer Services, PO Box 10240, ASHBY-DE-LA-ZOUCH, LE65 9EB).
Kind regards
Southern Customer Services"
"Dear Andrea
I am currently processing your refund. In order to proceed with this, I need the original tickets. Please could you send this information to the customer services address detailed below.
Customers can claim compensation for delayed journeys with us through our Delay Repay scheme (against the cost of rail tickets) if their journey is delayed by 30 minutes or more. However we are unable to cover consequential losses as per the National Rail Conditions of Carriage. Passengers delayed on journeys to airports, or who miss their plane, may be able to claim from their travel insurers, if the delay is due to a failure of public transport and if the claimant has allowed sufficient time for the journey.
If you have any further questions, please feel free to contact us directly at:comments@southernrailway.com or www.southernrailway.com/your-journey/contact-us/contact-us-form/ you can also contact our Customer Service team by phone on (08451 27 29 20), fax (08451 27 29 30) or in writing (Southern & Gatwick Express Customer Services, PO Box 10240, ASHBY-DE-LA-ZOUCH, LE65 9EB).
the key- the smarter way to travel. For more information, please visit southernrailway.com/thekey
If you have any further questions, please feel free to contact us directly at:comments@southernrailway.com or www.southernrailway.com/your-journey/contact-us/contact-us-form/ you can also contact our Customer Service team by phone on (08451 27 29 20), fax (08451 27 29 30) or in writing (Southern & Gatwick Express Customer Services, PO Box 10240, ASHBY-DE-LA-ZOUCH, LE65 9EB).
Kind regards
Southern Customer Services"
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